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Shipping Policy

  • We take great care to pack and ship products to ensure their safe and prompt arrival.  All products are guaranteed to be free of material and / or workmanship defects at time of shipment.
  • We use the appropriate shipping method for each article.  The shipping cost is listed on the order confirmation and is itemized for each item.
  • The time for receipt of an order varies depending on the size and weight of our merchandise.  Single, lightweight items can be processed and packed in 1 - 2 business days; shipping UPS can require an additional 2 - 4 business days, depending on ship-to location.  Heavy items requiring truck shipping may require a considerably longer period for processing, packing, and shipping.  Items may be shipped separately. 

 

Oversized Delivery

  • Some of our larger items are delivered via freight Delivery. If any additional fees are incurred, a Customer Service representative will contact you before any charges are applied to your credit card.

 

Truck Delivery

  • Many large and heavy items are delivered by our Standard Freight Delivery service, as indicated in the item description. These items will be shipped by a motor freight carrier and will be unloaded by the driver to the driveway of your home or entryway of facility. Items difficult to move from the truck to your driveway or entryway may require your assistance. A delivery agent will call you to schedule your delivery. Truck Deliveries are typically made 7-10 business days from the date of shipment between 8:00 AM and 5:00 PM, Monday through Friday. Freight charges are based on the weight of the item. If an item is unavailable or will be delayed, we will contact customers after an order is entered to explore alternate options.
  • Shipments should be inspected immediately upon arrival.  If an item is damaged during shipment, please file a claim with the carrier for any losses or damages, retain the packaging to substantiate the claim, and report the loss to us within 24 hours of shipment  receipt.  We will replace damaged products, provided these are reported to us immediately and merchandise is in its original packaging.
  • We do not ship to countries outside the United States, including Canada and Mexico.
  • All prices and charges are in US Dollars.

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© Garden Specialties 27 Coogan Boulevard Olde Mistick Village, Building 8G Mystic, CT 06355 Phone: (860) 572-0077 Fax: 860-572-2277  sales@garden-specialties.com