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Returns & Refunds

Please note: A 15% restocking fee applies to all returns and the customer is responsible for shipping except in the case of a defective or damaged item.

Return Policy

  • Merchandise must be returned within 60 days of purchase in unused, like-new condition.
  • A copy of the customer receipt, original packing slip, RGA (Return Goods Authorization) form must accompany all returns. You may obtain a RGA by calling 860-572-0077.
  • A refund will be issued only to the original credit card or a check will be sent if that is how payment was made at the time of purchase.

Return Instructions

  • Use the original packaging or a strong corrugated carton.
  • Pack and tape your package securely.
  • For common carrier deliveries and UPS deliveries, include a copy of the original packing slip and clearly print the RGA (Return Goods Authorization) number on the outside of the box. Follow return instructions listed above.

 


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© Garden Specialties 27 Coogan Boulevard Olde Mistick Village, Building 8G Mystic, CT 06355 Phone: (860) 572-0077 Fax: 860-572-2277  sales@garden-specialties.com